Last Updated: August 30, 2026
1. Introduction
Oneil Jamaica Tours (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit oneiljamaicatours.com, contact us, request a booking, communicate with us through WhatsApp, email, telephone, or other communication channels, or use our transportation and tour services.
We aim to handle personal information in accordance with applicable Jamaican law, including the Data Protection Act, 2020.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with Oneil Jamaica Tours, we may collect information such as:
- Your name
- Email address
- Telephone or WhatsApp number
- Pickup location
- Drop-off location or destination
- Hotel, resort, villa, airport, or other accommodation information
- Pickup date and time
- Flight or travel information when necessary for an airport transfer
- Number of passengers
- Tour or transportation service requested
- Special requests or information you voluntarily provide with a booking
- Messages and correspondence you send to us
- Information necessary to process or confirm a booking or payment
- Technical information associated with your use of our website, such as browser, device, IP address, and cookies where applicable
We seek to collect only information reasonably necessary to provide our services or operate our website.
3. How We Collect Your Information
We may receive personal information when you:
- Complete a booking or contact form on our website
- Contact us through WhatsApp
- Contact us by telephone or email
- Request a quotation
- Make or inquire about a reservation
- Book an airport transfer, private tour, local ride, group transportation, dinner/nightlife transportation, or another service
- Make a payment or use a third-party payment service
- Communicate with us before, during, or after your trip
- Otherwise voluntarily provide information to us
Some technical information may also be collected automatically when you use our website.
4. How We Use Your Information
Oneil Jamaica Tours may use personal information to:
- Respond to inquiries and quotation requests
- Arrange and confirm transportation and tours
- Coordinate pickup and drop-off arrangements
- Communicate with customers regarding bookings
- Monitor relevant flight information when providing airport transfers
- Process or facilitate payments
- Provide customer service
- Handle booking changes, cancellations, or other requests
- Maintain appropriate business and transaction records
- Improve our website and services
- Prevent fraud, misuse, or security problems
- Meet applicable legal, regulatory, accounting, or administrative requirements
We will not intentionally use personal information for purposes that are incompatible with the reasons for which it was collected without an appropriate legal basis or permission where required.
5. Payments
If online payment options are offered through our website, payments may be processed by a third-party payment provider.
Depending on the payment method selected, the payment provider may collect information necessary to process the transaction.
Oneil Jamaica Tours does not intend to store complete debit or credit card numbers on its own website when payments are handled through an external payment processor.
The processing of information by a payment provider may also be governed by that provider’s own privacy policy and terms.
6. WhatsApp and Other Third-Party Services
Customers may choose to communicate with Oneil Jamaica Tours through third-party services such as WhatsApp.
When you communicate with us through a third-party platform, information may also be processed by the company operating that platform according to its own privacy practices.
Our website may also use third-party companies for functions such as website hosting, forms, security, analytics, email delivery, payment processing, or other services necessary to operate the website and our business.
Where personal information is shared with service providers, we seek to limit the information to what is reasonably necessary for them to perform the applicable service.
7. Sharing of Personal Information
Oneil Jamaica Tours does not sell or rent customers’ personal information.
We may disclose information where reasonably necessary:
- To service providers assisting with website or business operations
- To payment processors when a customer chooses to make a payment
- To another transportation or tourism service provider when necessary to fulfil a service requested by the customer
- To comply with a legal obligation, court order, regulatory requirement, or lawful request from an authority
- To protect our customers, business, property, legal rights, or safety
- With your consent or at your direction
Where another transportation or tourism provider needs information to fulfil part of your booking, we will seek to share only the information reasonably necessary to provide that service.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, improve performance, maintain security, and understand how visitors use the website.
Some cookies may be placed by third-party services used by the website.
You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
If we introduce analytics, advertising, or other technologies requiring additional consent under applicable law, we may provide additional notices or consent options.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, maintaining legitimate business records, resolving disputes, and satisfying applicable legal, tax, accounting, or regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.
Jamaica’s Office of the Information Commissioner specifically identifies storage limitation as a data-protection standard and states that expected retention periods should be addressed in a privacy notice.
10. Security of Your Information
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include secure website connections, access controls, passwords, reputable hosting and service providers, software updates, and other appropriate security practices.
However, no website, internet transmission, electronic storage system, email service, or messaging platform can be guaranteed to be completely secure.
The Jamaican Data Protection Act requires data controllers to implement appropriate technical and organizational measures to protect personal data.
11. Your Data Protection Rights
Subject to applicable law and any relevant exceptions, you may have rights concerning your personal information, including rights to:
- Be informed about how your personal information is processed
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Raise concerns or complaints regarding the handling of your personal information
Jamaica’s Office of the Information Commissioner identifies rights including access, being informed, rectification, restriction of processing, withdrawal of consent, and protections concerning certain automated decisions.
To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
12. International Visitors
Oneil Jamaica Tours provides services to both Jamaican residents and international visitors.
As a result, customers may provide information while located outside Jamaica, and some technology or service providers used to operate our website or communications may process information outside Jamaica.
Where applicable, we will seek to handle international transfers of personal information in accordance with relevant data-protection requirements.
Jamaica’s Data Protection Act includes specific standards concerning transfers of personal data outside Jamaica.
13. Children’s Privacy
Our transportation and tour services may be used by families travelling with children. However, our website is not intended to independently solicit personal information from children.
Where information concerning a child is necessary for a family booking, we expect that information to be provided by a parent, guardian, or other responsible adult.
We encourage parents and guardians not to provide unnecessary personal information about children when making a booking.
14. External Links
Our website may contain links to third-party websites or services.
Oneil Jamaica Tours is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage visitors to review the privacy policies of those services before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology, business practices, or applicable legal requirements.
When significant changes are made, the revised policy will be posted on this page and the “Last Updated” date will be changed.
We encourage visitors to review this page periodically.
16. Contact Oneil Jamaica Tours
Questions, concerns, or requests regarding this Privacy Policy or the personal information we hold may be directed to:
Oneil Jamaica Tours
Negril, Jamaica
Email: oneiljamaicatours@gmail.com
Telephone/WhatsApp: +1 (876) 332-8678
Website: oneiljamaicatours.com
Individuals may also obtain information concerning Jamaica’s Data Protection Act and data-protection rights from the Office of the Information Commissioner, Jamaica.